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I loved it, until I needed service, November 2, 2001

As the owner of Cuisinart food processor for more than 20 years, when it came time to upgrade it was a no-brainer…another Cuisinart. I had received excellent customer service in the past when a part developed cracks.

Now, under new ownership, it’s a whole new story. I had my new model for less than a month when it developed numerous cracks in the pusher assembly. I called customer service (by the way, the number in the manual was not a working number) and I was told they would send me a new part only after I sent them the defective one, and there would be a delay of about two weeks, not counting shipping (plan on another two weeks). This was their unbendable rule. I told them this was not acceptable, that I did not want to be without the use of the equipment for a month, especially with the holidays coming up. Sorry, that’s the rule, is what I was told.
Then I wrote to the President of Conair (the parent company) and the VP/GM of the Cuisinart division, and asked them to contact me for assistance in resolving this issue. A month has passed as I write this, and I have not heard from either of them.

I took the equipment back to the store where I purchased it, and exchanged it for a KitchenAid food processor, which was less expensive, and works beautifully. I did my research this time, and they have a reputation for excellent customer service should I need it.

The Cuisinarts are good, solid appliances, but if you ever need customer service, it’s an uphill battle. If you decide to buy a Cuisinart, be sure to buy at a store that will stand behind the products they sell.

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Love me, Love my food processor!!, May 16, 2003

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A. Day “sunniday” (Crane, Texas United States) – See all my reviews

  

I got this (in white) as an early B-Day gift that I picked out. I got it on ebay for 30% off amazons price. My only processor experience prior to this is a little 2 cup black and decker model that I got for Christmas. which ws very limited with what to do with it.But I liked the Idea and thought about the possibilities of what A “real” one could do! I live in a little po dink town in the middle of nowhere and there are to say the least no department stores or any thing that sells good kithchen appliances. So when looking for a food processor I was entirely doing my research and comparisons online. After reading reviews and comparing products and prices I came down to choosing between 2 food processors. This one and the KitchenAid KFP670. At first it was a close call because of the extra stuff that comes with the KitchenAid. However I was totally sure that I had made the right decision when I actually saw the KitchenAid 670 in person about 45 miles away at a dept. store. What truly sold me on my Cuisinart in addition to it’s power, additional blades ect. was the huge feed tube.The Kitchenaid’s tube looked so small compared to mine and you may not think that it would be a big deal but even though I had only had mine for a few days the big tube made a big difference. For instance I can stick a whole potato in mine and make instant hashbrowns or fries. with the KitchenAid you would have to cut up the potato first and fries… please, it may have the disc but who wants dinky little bits. Also I made stir fry steak. I was utterly amazed at how it handled it so well. and becaue of the massive feed tube I could put a bunch of meat in the at one time and it took all of 2 seconds to slice the steak into 4 mm slices .. Wow!!! I even used the dough blade to make the cheese bread in the cookbook which was so fast to make and yumm GOOD! I like the safety features on this machine, the sturdiness,The extra blades that are available, the power, the style, and love the big feed tube. I am I first generation food processor owner and Will never go back!! I highly reccomend this food processor

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Cuisinart stole my heart from Kitchenaid!!, January 7, 2006

I’m a Kitchenaid kind of girl, so when my husband surprised me with the Cuisinart Food Processor, I was faced with quite the quandry. I began to research both the Cuisinart 2011 and the Kitchenaid 760. The reviews pointed slightly towards the Kitchenaid so I figured I’d swap mine for it. I visited a local store to compare them in person and was so disappointed to realize that the Cuisinart fits together more securely and smoothly. In denial I stared at the blades for quite some time. Finally I had to admit to myself that the Cuisinart ones were heavier. They felt superior and looked more solid. Oh how I tried to convince myself that the Kitchenaid was better. But I just did not like how the top on the Kitchenaid snapped into place. It’s not as smooth. The KA comes with more tools. Surely I’d end up with the Kitchenaid.

I went home and joined the on the web Kitchenaid Conversation Forum. Who does this? It’s a group of people who post back and forth about their devotion to Kitchenaid. I begged Kitchenaid Rita to help me back on the righteous path.

Then I started using my Cuisianrt to test it out. I tried not to love it. I just could not help myself. It’s so convenient to use. I started to think that the extra KA bowls might start to get on my nerves–always taking them in and out. I have made all kinds of things in my food processor. I made pizza dough. I can’t believe I have been kneading by hand all these years. I made sweet potato chips; I made hummus and salsa… the list grows each day.

I actually use it all the time. And, it would be very much like me not to use it if it were at all hard to assemble or clean.

OK, there you have it. A perfectionist’s testamonial and admission of betrayal. I do love my new Cuisinart 2011, and I feel guilty for ever having doubted it. And just last night my new TOB-165 Cuisinart Toaster Oven arrived. Review on that soon…

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